Frequently Asked Questions

Any questions, you need answered? Please take a look at our frequently asked questions! If you don't find your answers, don't hesitate to get in touch with us - We'd love to hear from you!

How do I place an order on Uhrskov Studio's webshop?

Placing an order is straightforward. Browse our selection of products and add your desired items to the shopping cart. Before checkout, you can review and adjust your order or personal details if necessary. To finalize your purchase, click "confirm order." Once confirmed, you'll receive an order confirmation email from Uhrskov Studio, including details about your purchase and complimentary samples.

What shipping options does Uhrskov Studio offer?

Uhrskov Studio offers various shipping options to accommodate your needs. We provide delivery services within the EU, North America, and EEA countries. Additionally, for orders within Denmark, we offer free shipping to package shops and an exclusive option to collect your package at The New New specialty shop in Aalborg. Delivery times and specific shipping information will be communicated via email once your order is processed.

Can I return a product if I'm not satisfied?

Yes, Uhrskov Studio offers a 30-day return policy from the date of receipt. If the product does not meet your expectations, it can be returned in the same condition as it was received. Please ensure the product is securely packaged for its return journey. For detailed instructions on how to return a product, please refer to our returns policy section on our website.

How does Uhrskov Studio protect my privacy and personal information?

Uhrskov Studio is committed to protecting your privacy and handling your personal data with the utmost care. We collect personal information solely for processing orders, improving our services, and, with your consent, for marketing purposes. All data is stored securely and is not shared with third parties without your explicit consent. We employ advanced security measures, including SSL encryption for payment information, to protect your data.

How can I avoid receiving cookies from Uhrskov Studio's website?

Currently, Uhrskov Studio does not use cookies on our website. Therefore, there's no need to adjust your browser settings to avoid cookies when using our site. However, should we implement cookie usage in the future, information on how to manage your cookie preferences will be provided in our cookie policy. These FAQs are designed to address common inquiries and concerns, providing clear and helpful information to enhance the customer experience with Uhrskov Studio.

What is "Farewell Finds" and how does it work?

"Farewell Finds" is Uhrskov Studio's initiative designed to reduce waste and promote sustainability. This program offers our customers the opportunity to purchase high-end products nearing their expiry date or the end of their line at a reduced price. It's our way of ensuring that every product finds a home, minimizing waste, and respecting the environment. Products featured in "Farewell Finds" are available in limited quantities and for a limited time, so we encourage you to act swiftly to secure these eco-conscious luxuries.

Can I return a product purchased under the "Farewell Finds" initiative?

Products purchased under the "Farewell Finds" initiative are final sale and cannot be returned. This policy is due to the special discounted pricing of these items, which are nearing their expiry date or are part of the end of a line. We encourage our customers to carefully consider their "Farewell Finds" purchases, as these eco-conscious luxury items are intended to minimize waste and are sold as-is. For more information about the "Farewell Finds" initiative, please visit our website or contact our customer service team.